Unitel Group

Regulatory and Quality Standards

In addition to meeting all requirements of the Communications Regulatory Commission, we align network capacity, utilization, and quality metrics with international standards such as ITU, GSMA, 3GPP, ICTA, and ETSI.

According to the 'Fault and Outage Management Procedures' approved in 2021, we focus on:

Ensuring the normal operation of networks, equipment, and software
Preventing faults and outages
Promptly resolving complaints
Minimizing disruptions

Internal Control and Monitoring

To continuously grow and preserve the company's value, each employee contributes actively, adhering strictly to ethical standards. We also follow key principles to anticipate and manage risks efficiently and improve operational processes:

Proactive Risk Management

Teams responsible for products, services, systems, infrastructure, and operations identify potential risks in advance and take timely, appropriate measures.

Professional Guidance and Support

Specialized risk, legal, compliance, and security teams provide guidance and share expertise to support other teams.

Continuous Review and Improvement

Internal controls provide independent evaluation and support to enhance operational processes across all areas.