WHISTLE-BLOWING
Unitel Group provides the SpeakOut channel, along with other communication channels, to review, investigate, and resolve reports of ethical violations in accordance with our Code of Ethics.
SYSTEMS AND CONTROL / MONITORING
Information security, internal control systems, and the foundational framework of risk management
INFORMATION SECURITY
Unitel, Univision, and Toki have been implementing ISO 27001:2022 for the third consecutive year, aligning our information security management with international standards. Under this framework, we consistently conduct risk assessments, monitoring, and protective measures to ensure the safe management of our customers' data.
RELIABLE NETWORK
To deliver uninterrupted, reliable service across Mongolia, we continuously upgrade our network infrastructure and follow international GSMA, 3GPP, ITU, and ETSI standards to quickly detect and resolve faults.
CODE OF ETHICS
Every employee of the group is expected to uphold business ethics in all situations and strive to make informed, responsible decisions. In all decision-making moments, employees are guided by this Code of Ethics to address issues wisely and responsibly.
COMPLIANCE
Unitel Group operates with fairness, transparency, and full compliance with all relevant laws, regulations, and industry standards. Our internal policies and procedures are integrated into daily operations to ensure ethical, responsible, and compliant business practices.
RISK MANAGEMENT
Unitel Group aims to strengthen trust among customers, shareholders, partners, and employees by effectively managing risks at all decision-making levels to ensure long-term sustainable growth.
Risk management is embedded as a responsibility of all employees and follows these principles:
•Service quality and business continuity
•Unified policies and structures aligned with strategic objectives
•Mechanisms to protect stakeholder trust
•Identification, assessment, and monitoring of risks
•Systematic, stepwise management frameworks
•Continuous improvement of preventive measures
INTERNAL CONTROLS
The Internal Control Unit independently evaluates and strengthens the Group's risk management, monitoring, and governance framework, providing recommendations for improvement.
Key principles include:
•Independent and autonomous operations
•Effective oversight and risk evaluation
•Continuous operational improvement
•Adherence to international internal audit standards (IIA)
•Compliance with the Group's internal audit rules and regulations
•Ethical and accountable business practices
